Privacy Policy for Heritage Telecom VoIP


At Heritage Telecom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Voice over Internet Protocol (VoIP) services.


1. Information We Collect:


- Personal Information: When you sign up for our VoIP services, we may collect personal information such as your name, email address, phone number, billing information, and any other information necessary to provide you with our services.


- Call Data: We may collect data related to your VoIP calls, including call logs, duration of calls, caller and recipient phone numbers, and timestamps.


- Device Information: We may collect information about the devices you use to access our VoIP services, such as device identifiers, IP addresses, browser types, and operating systems.


2. How We Use Your Information:


- Providing Services: We use the information we collect to provide you with our VoIP services, including processing payments, delivering calls, and troubleshooting issues.


- Improving Services: We may use your information to analyze usage trends, diagnose technical problems, and improve the quality of our services.


- Communications: We may use your contact information to communicate with you about your account, updates to our services, and promotional offers.


3. Information Sharing:


- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our VoIP services, such as payment processors, infrastructure providers, and customer support services.


- Legal Compliance: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process.


4. Data Security:


- Security Measures: We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.


- Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.


5. Your Choices:


- Opt-Out: You may choose to opt out of receiving promotional communications from us by following the unsubscribe instructions included in such communications.


- Access and Update: You may access and update your personal information by logging into your account or contacting us directly.


6. Children's Privacy:


Our VoIP services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately.


7. Changes to this Policy:


We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.


8. Contact Us:


If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].


By using our VoIP services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.